NOTE: Only persons over the age of 18 may place a bet. Retailers will ask for identification if unsure of a customer’s age. It is the responsibility of online account holders to ensure minors do not access their accounts.
Responsible gambling occurs in an environment where people make informed and rational decisions about their participation in gambling based on their own individual circumstances.
TAB recognises that while the vast majority of people who gamble do so for enjoyment and entertainment, there are some people for whom this form of entertainment has become a problem.
TAB believes that the provision of responsible gambling programs is of the utmost importance and is committed to making gambling a fun and enjoyable experience while ensuring that those customers experiencing a problem with gambling are protected.
Most Australians enjoy a bet but some people may have a problem controlling their gambling. This can often involve spending too long in betting venues, being constantly short of money, or using money not meant for gambling.
Of course we want you to enjoy gambling, but it is important to remember that gambling is a game of chance and the outcome is not in your control. Follow these four easy steps to make sure your gambling stays in control:
If you think you may be struggling with your gambling, ask yourself:
If you answered yes to some of the above questions, you may be experiencing problem gambling.
TAB operates in Qld, SA, Tas and the NT, with our online services attracting customers from across the country and overseas.
For most people, gambling is fun and entertaining. For some however, it can be difficult to manage and as such, each state has introduced responsible gambling policies that we need to comply with to help keep our customers safe.
Information about how to seek help with your gambling is available through the Queensland Government Support Services.
TAB is governed by the Gambling Codes of Practice Notice 2013.
For a copy of any of our responsible gambling materials, please click on the links below:
Information about how to seek help with your gambling is available through the South Australia Office For Problem Gambling.
Information about how to seek help with your gambling is available through Amity Community Services.
To assist with managing your gambling, why don't you take a test on the level of your activity to assess your involvement Gambling Survey.
TAB is governed by the Responsible Gambling Mandatory Code of Practice for Tasmania and abides by the Tasmanian Gaming Licence Rules.
Information on how to seek help with your gambling is available through the Tasmanian Treasury Reducing Harm from Gambling, Tasmanian Treasury Information for Players, Gambling Help NSW, the Victorian Responsible Gambling Foundation and the ACT Gambling and Racing Commission.
A Deposit Limit allows you to limit the maximum amount you can deposit into your online betting account. It helps you to set a budget, control the amount of money deposited from your personal funds and manage your spending in a responsible manner.
A deposit is defined as funds you are able to deposit in your account by any means, like EFTPOS, BPAY, credit card deposits and betting vouchers. Winnings from bets placed within your account are not counted as deposits but winnings from retail transactions which you choose to transfer into your account are counted as deposits. Bonus bets like matched deposit offers do not count as deposits.
You have the option to set a 1, 7, 14 or 28 day Deposit Limit. The amount should be set in line with your personal circumstances and should only be what you think you can afford to bet with. You can change your Deposit Limit at any time in the ‘Self-Manage’ section either on the App or website or by calling us on 1800 823 888. Any decreases to the Deposit Limit will take effect immediately but increases will take effect after 7 days.
TAB encourages you to Set Your Bet Limit according to your personal circumstances. A bet limit is a customer nominated limit on the maximum wagering spend over a given period of time – either daily, weekly or monthly. Once your bet limit has been reached, you will not be able to place any further bets until the next time period commences.
In order to maintain the highest possible standard of responsible gambling, the Set Your Bet Limit is controlled exclusively by you – the customer service team cannot override the limit without your express authorisation.
You can edit your Set Your Bet Limit at any time in the ‘My Account’ area of TAB, or by calling our Customer Contact Centre on 1800 823 888. Please keep in mind, any increases or removals to your bet limit cannot be affected until 7 days after the request is made – we do this to make sure you're happy with your decision. If however you would like to reduce you bet limit, you may do this at any time by editing the limit in ‘My Account’. Select the ‘Set Limit’ button below to start.
If you no longer use or want to use the online betting facility with TAB (QLD/SA/TAS/NT) you can choose to close your account. By closing your account you will no longer be able to log in or access any features of your account.
In order to ensure that your request to close your account is processed promptly we recommend that your account is verified, you have no pending bets, you withdraw any funds in your account and you update your bank account details and address in ‘My Details’. If you choose to close your account and have pending bets these will be processed once they have resulted, however you will be unable to login or access any features of your account once your request to close your account has been submitted. Any winnings from pending bets or other funds that were not withdrawn will be paid into the bank account or sent via cheque to the address in the ‘My Details’ section of your TAB (QLD/SA/TAS/NT) account. If you have any questions or for more information, please contact Customer Contact Centre on 1800 823 888.
Should you wish to self- exclude/bar (SA customers) from wagering online with TAB use the Self-Exclusion option in ‘Self Manage’. If you are looking for a responsible gambling tool to help manage your gambling behaviour, please consider the other options in ‘Self Manage’ including setting a Deposit Limit. In addition we strongly encourage you to call Gambling Help on 1800 858 858.
At TAB we take our responsible gambling commitments seriously. If you are having an issue with your gambling, then self-exclusion may be an effective way to manage your gambling issues.
In order to self-exclude from our online products, you are required to submit a Self-Exclusion Notice. This can be completed online within your Account area within Self-Manage and following the prompts. Select the ‘Set Up’ button below to start.
If gambling has become a problem for you, we encourage you to also consider seeking self-exclusion from any other betting agencies that you may have accounts with. If you require assistance in excluding from accounts, Gambling Help are able to assist.
If you feel you may be experiencing problems with your gambling, there are services available to assist you.
Gambling Helpline – 1800 858 858 is a free, 24/7 anonymous counselling referral service which operates nationally. Gambling Helpline provides a range of services including individual counselling, self-help options and can assist with referrals to a range of support groups in both metropolitan and regional areas.
Gambling Help Online is a free 24/7 anonymous counselling service which has experienced staff that can assist you in a number of ways and can assist in finding free face-to-face counselling for those affected by a gambling problem either directly or via its network of treatment providers across Australia.
Customer Complaints Procedure - TAB takes its responsible gambling commitments seriously. If you have a responsible gambling complaint, contact TAB at firstname.lastname@example.org and we will strive to resolve your issue in a timely manner. Customers who are not satisfied with this process may contact their local State regulator.